Order To Cash - Cash App Team Lead

How will you CONTRIBUTE and GROW?

Our mission is to support the daily application of incoming payments with accuracy and collaborative efficiency, contributing to excellent financial operations and an excellent customer experience.

Job Responsibilities

• The main focus of this role is to support and lead a team in charge of applying incoming payments to open accounts receivables while working on any exceptions in the process.

• Champion continuous improvement. Foster and champion initiatives to improve processes.

• Support alignment and compliance with accounting standards, Group policy, timelines and internal control.

• Identify key performance indicators for team management and support the team in meeting Service Level agreements.

• Committed to reporting on process metrics, explaining deviations and making recommendations to achieve shared goals.

• Region/Country 1st escalation contact.

• Committed to updating Business Service Center desktop procedures periodically.

• Respects all Air Liquide safety policies, procedures and programs.

• Committed to policy and internal control observance during the execution of the activities. Support alignment on remediation plans as needed, and lead the implementation of these plans collaboratively.

• Subject matter expert. Plan new joiners training and onboarding. Train new joiners and be a focal point for team members.

• Initial point of contact for business service center stakeholders.

• Estimate resource needs within the Team to support efficient/effective process execution.

• Partner with the team to deliver Corporate reporting on time.

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Are you a MATCH?

Qualifications

• Experience in finance area, typically around 4+ years, is valued. Account Receivables is preferred.

• Experience in collaborative team coordination, typically around 1+ year.

• College degree or equivalent practical background preferred.

• Finance, Accounting, or Business Management degree preferred.

• English language proficiency is valued (B2/C1).

• Experience in a multi-national company desirable.

• Experience in a shared service center desirable.

• Oral and written communication skills.

• Digital mindset for systems automation and connectivity.

• Continuous improvement experience for process improvements.

• ERP (SAP , Gideon, Dynamic 365, Oracle) experience desirable.

• Customer service mentality.

• Be open to feedback.

• Organization and empowering team members.

• Preferably located in AMBA.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.