Order Management Specialist

About the role:

You will manage sales order creation and coordination for equipment, kits and spare parts based on customer purchase orders. Working closely with Order Desk, Supply Chain team and Customer Project Managers, you will ensure accurate SAP order processing and timely communication of delivery schedule to customers. This role also contributes to professionalizing and strengthening our order management processes to support ITEC growth.

What you will do:

• Create and maintain Sales Orders (SO) in SAP based on Customer POs for equipment, kit and spare part.

• Follow sales order processing flow with Order Desk on order verification, confirmation and customer delivery schedule updates via portals or email.

• Coordinate with Supply Chain team and Customer Project Managers to align on latest production and delivery schedules.

• Review customer T&Cs such as Incoterms, payment terms, delivery points, and documentation requirements during order processing.

• Maintain accurate order records and support issue resolution related to customer order changes, delivery postponement or customer inquiries.

• Contribute to improve order accuracy and overall customer experience.

What you will need

• Diploma or Bachelor’s degree in Business, Supply Chain, or related field.

• Solid Experience on sales order processing and understanding of commercial terms (Incoterms, payment terms).

• Good communication skills for interaction with customers and cross‑functional teams.

• High attention to detail and accuracy in handling order data and documentation.

• Experience with ERP or order management systems is an advantage.

• Structured, proactive, and detail‑oriented mindset and urgency in driving result.

Talent acquisition based on ITEC vacancies is not appreciated. ITEC job adverts are ITEC copyright © material and the word ITEC®  is a registered trademark.

ITEC is an Equal Opportunity/Affirmative Action Employer.