Order Handler
Kardex.wd3.kardex
Apply to this jobJoin our dynamic commercial business team from our Kardex office in Istanbul and play an important role as Order Handler in further supporting the fast developing of Kardex in Turkiye!
In this role, main activities include :
-helping clients with order quoting, order processing, order fulfilment, order review, order entry, order dispatch & support, order payment, etc.
-ensuring timely release of orders and a fulfilment of pre-established standards and policies to achieve customer satisfaction.
-monitoring and resolving order issues and processing errors.
-developing new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
In this role as Order Handler, you will also act as an internal administration support for the sales activities.
Your tasks
Technical and commercial order clarifications (completeness, commercial conditions, technical, payment terms, product configurations, etc.) and take over the order from the sales department.
Customer order entry in ERP (prices, dates, conditions, commission values) and order acknowledgement to the customer.
Purchase orders to the Factories, Spare Part Center or 3rdP suppliers with adequate time tracking to meet deadlines
Follow-up on goods deliveries with the transport suppliers and partners and ensure proper tracking and documentation
Ensure regular communication with all parties involved in ensuring successul operations support processes for the dynamic commercial fast-growing business
Support all shipment processes in coordination with customer, forwarder, custom agency, sales or technical support departments
Properly recording of all orders related materials to the system for proper invoicing
Delivery and payment notifications to the customer (factory delivery and cross docking),
Follow credit collection process and call customers for current debts, creating dunning letters
Tracking of installation issues and claims (FQR, notice of defects)
Handover completed orders to LCS (Live Cycle Service) department including all documents in line with company processes and policies and update CRM accordingly
Communicate regularly also with the Finance team to ensure proper alignment
Act professionally with all customers, colleagues and business partners following the Kardex Code of Conduct
.
Main profile requirements:
Basic technical knowledge
1-3 years professional experience in order processing
SAP/ERP, CRM and good MS-Office knowledge
Preferably previous experience in multinational organizations
English - professional level
Soft skills required:
Good time management
Proactive behavior and communication
Customer orientation
Reliable, self-confident, team player
Strong listening and presentation skills
Ability to multi-task, prioritize and manage time effectively
Open minded, solutions oriented and team player
Well organized, accurate with data and able to pay attention to details
Able to meet business deadlines and multi-task
Able to communicate professionally with customers and various stakeholders
Your profile
Summary
Support order processing, customer communication, and sales activities for Kardex in Turkey.
Job title
Order Handler
Experience level
1-3 years
Industry
manufacturing
Location requirements
Located in Istanbul, remote work not allowed
Salary
Not specified
Visa sponsorship
H-1B sponsor history
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Unknown location