Order Handler

Activities include helping clients with order quoting, order processing, order fulfilment, order review, order entry, order dispatch & support, order payment, etc. Ensures timely release of orders and a fulfilment of pre-established standards and policies to achieve customer satisfaction. Monitors and resolves order issues and processing errors.

Develop new sales opportunities through inbound lead follow-up and outbound cold calls and emails. You will also act as an internal administration support for sale.

Your tasks

Technical and commercial order clarifications (completeness, commercial conditions, technical, payment terms, product configurations, etc.) and take over the order from the sales department.

Customer order entry in ERP (prices, dates, conditions, commission values) and order acknowledgement to the customer.

Purchase orders to the factories or 3rdP suppliers with adequate time tracking to meet deadlines

Order change handling with the customer, factories or 3rdP supplier.

Support the shipment process in coordination with customer, forwarder, sales, project, spare part departments.

Delivery and payment notifications to the customer (factory delivery and cross docking).

ERP Master data maintenance (business partners, materials) and data quality responsibility.

Handover the completed orders to LCS  (Live Cycle Service) department including all documents.

Regional segmentation and research for potential customers in dedicated industries
Profiling of potential customers via LinkedIn Sales Navigator and other online tools.
Develop new sales opportunities through inbound lead follow-up and outbound cold calls and emails
Understand customer needs and requirements.
Forwarding qualified opportunities to the appropriate sales reps for further development and closing.

Researching customers, identifying key prospects and generating interest.

Viewing and managing incoming requests in the e-mail collection mailbox.
Viewing and managing incoming leads/opportunities from MarCom and pre-qualify them.

Professionally representing our company to all external & internal stakeholders.

Role Requirements

Commercial or technical education

Basic technical knowledge

English Level B2 (intermediate)

1-3 years professional experience in order processing

SAP/ERP, CRM and good MS-Office knowledge

Leadership

Good time management

Proactive behavior and communication

Customer orientation

Reliable, self-confident, team player

Good interpersonal skills

Your profile