Order Administrator (Interim / Contractor)

Reporting into the Sales Operations team, the Order Administrator will be responsible for managing customer orders for EMEA, but not limited to order processing, change orders, customer queries. Additionally, this individual will work closely with Order Fulfilment to be sure we have a seamless, efficient, end-to-end process. 

Responsibilities:

• Handle all order entry activities for global operations. Activities include, but are not limited to: customer order management and system input, order inquiries and follow-up shipment scheduling and processing, and customer contact/reporting 
• Drive process enhancements by working with business systems team and Order Fulfillment to build out for scale
• Manage the process documents for submitting different types of orders
• Managing shipping requests with the field and the fulfillment team
• Collaborate with  sales representatives, supply chain and other departments regarding order backlog issues, including but not limited to order hold releases, product configuration issues, item number discrepancies and missing valid purchase order requirements 
• Develop and maintain Weekly/Monthly performance reports/metrics around order volume
• Develop/Implement repeatable processes for additional Order Administrators as the business grows
• Support with EOQ and EOM order admin responsibilities.
• Support reconciliation of Salesforce.com bookings with Netsuite bookings
• Train new reps on the quoting tool and ordering Acme Products 

Desired Skills and Experience

• Experience with ERP order management systems. NetSuite experience a plus
•  Bachelor’s Degree Preferred
• 5+ years experience in high tech order management, materials management or customer service
• Well-organized; able to juggle multiple tasks and prioritize in a dynamic environment
• Ability to operate in a fast-paced environment with moderate supervision
• Prior start up environment experience desired. 
• Knowledge of ERP systems (Netsuite preferred), MS Office (Excel & Powerpoint), Salesforce (SFDC) 
• Excellent Communication Skills