Operator

Purpose

Key Missions

• Ensure the implementation of policies, processes and governance related to the protection of people, property and information on the sites within its perimeter
• Coordinate actions between site security, security service providers and other functions
• Monitor and anticipate current and future threats to the entity's interests
• Ensure anticipation, prevention and protection of employees and property
• Carry out a security/malicious acts risk analysis within his/her area of responsibility, and put in place relevant action plan
• Ensure detection and reaction in the fight against malicious acts
• Ensure compliance with relevant national and international regulations
• Organize regular individual and group awareness-raising sessions on security risks, malicious acts and protective measures
• Contribute to incidents management and reporting in compliance with IDEMIA procedures and applicable legislation
• Contribute to crisis management carried out within scope
• Coordinate certifications/approvals for the site
• Establish and maintain partnership and coordination relations with relevant local authorities in charge of security issues, security professionals
• Handles some of the activities, under guidance

Profile & Other Information

Soft Skills:

• Exemplary customer service skills.
• Possess strong communication skills in both the written and verbal format, in all delivery formats (i.e. in person, via radio, via telephone etc.);
• Strong self-motivation and the ability to work unsupervised.
• To work under pressure and be solid problem-solver.Friendly and professional demeanor.  
• Excellent communication, organizational and interpersonal skills;
• Ability to work calmly under pressure whilst dealing with multiple issuesFamiliarly with ticketing systems, ITIL practices;
• Ability to manage multiple tasks and prioritize requests;
• Basic knowledge of operating systems and office application;
• Understanding of using security applications is an advantage.
• Languages: English full professional capacity.French is an advantage.  

Experience required :

• Previous experience in customer support, data operations, service desk is an advantage.