United Consumer Financial Services Compa

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

This role plays a vital part in ensuring organizational compliance and operational efficiency through effective administrative support and documentation management. The ideal candidate excels in attention to detail, cross-functional communication, and process coordination. Key responsibilities include generating reports, creating and managing spreadsheets, and maintaining internal web pages or portals to enhance compliance workflows and streamline daily office functions.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Correspondence & Consumer Support: Manage inquiries related to forgeries, complaints, validation requests, credit disputes, counseling, and bankruptcy. Provide customer support for collections and escalated issues.
• Data & Reporting: Process and generate weekly updates, manage time zone discrepancies (DOW report), review EFT accounts, and resolve bounced email issues. Ensure accurate reporting and tracking of key data.
• Process & Compliance: Maintain and update policies and procedures, ensuring compliance. Process compliance-related documentation such as Right to Cure notices, Paid in Full letters, and legal validations.
• Task & Workflow Management: Assist with the assignment of tasks, manage incoming and outgoing communications (mail, faxes, memos), and support document filing in OnBase.
• Investigation & Contract Review: Investigate forgeries and process contract requests from agencies or consumers.
• Specialization Areas: Depending on assignment, assist with Collection Agency performance management, Bankruptcy-related tasks (legal documents, communications), Account administration (refunds, account maintenance), and Accounts Maintenance (regulatory compliance, data reporting, and collection support).
• Additional Tasks: Perform other duties as assigned by management, including supporting various departments with administrative, compliance, or operational needs.

SKILLS & ABILITIES

• Ability to cross-train within all areas of department to ensure optimal work coverage
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to understand, analyze and assess risk factors on risk management reports.
• Ability to multi-task in a busy, fast-paced, sometimes stressful environment with frequent interruptions.
• Ability to communicate effectively on the phone and in person for up to 8 hours per day. 
• Ability to work effectively with employees and customers.
• Ability to work quickly in accordance with customers’ time constraints.
• Ability to read, write and perform mathematical calculations.
• Attention to detail.
• Ability to understand and follow policies, procedures and guidelines.
• Proficiency with a computer, standard office equipment and computer programs, including but not limited to Microsoft Suite (Outlook, Excel, Word, PowerPoint), Internet/search engine savvy.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent required. Some college preferred.
• Excellent time management skills and ability to multi-task and prioritize work.
• Excellent organizational skills; accuracy and timely with work output.
• Excellent customer service skills with internal and external partners.
• Excellent problem-solving skills.
• Proven administrative assistant or similar experience with excellent written/verbal communication skills.

WORKING CONDITIONS

Location: A combination of in-office and remote work. Specific details will be provided upon hire. May require sitting for extended periods at a desk based in a fast-paced environment with a mix of collaborative spaces and individual workstations. Office in Westlake, OH.

Work Environment: The office environment may be noisy at times due to phone calls and conversations from other employees, creating a lively atmosphere. While the office is typically well-lit and comfortable, noise levels can increase depending on the volume of calls and activities happening around the office.

Hours: Full-time, Monday through Friday, with some flexibility based on workload and volume. Standard office hours (e.g., 8:00 AM to 5:00 PM) are typical, though some overtime and weekend hours may be required during peak periods or as deadlines approach.

PHYSICAL DEMANDS

Ability to sit for extended periods of time and use a computer.

Occasional light lifting (e.g., handling boxes or mail).

Handling and processing of physical documents, including sorting, scanning, and mailing.

NON-PHYSICAL DEMANDS

Technology and Tools:

• Use of computers and office software (Microsoft Office, Excel, document management tools).
• Fax machines, scanners, and other office equipment.
• Familiarity with databases or internal systems for tracking correspondence and account statuses.

Work Pace: The pace can vary based on incoming document volume. Some tasks (like processing return mail) are flexible and can be worked on when other tasks are complete, while time-sensitive tasks (like mailing zero balance letters or processing legal documents) require prompt attention.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.