Operations Support

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!


If you are seeking to be a part of a family, this is the place for you!


Performance Team handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Essential Functions: 

• Answering phones professionally and timely
• Answering and responding to email requests timely
• Quoting customers and overseas partners
• Updating Special Tracking and Accounting Reports for Customers
• Dispatching of shipments
• Ensure dispatch is aware of any special instructions/cut offs
• Interface with Customs Broker, Importer and Customer for Import Shipments
• Booking of air shipments with Pilot Gateway teams
• Confirming Known shipper via KSMS for air shipments
• Booking ocean shipment with co-loader and ocean carriers
• Label Air and Ocean Shipments
• Process DG shipments including checklist
• Filing of AES
• Accurately complete entry of pickup/quote information into Navigator 
• Tracking and tracing of shipments
• Communicating to internal/external customers and sales regarding issues
• Update/notate tracking milestones     
• Research of shipments for Corporate requests/reports
• Research of shipments for Accounting requests/reports 
• Understanding TSA regulations
• Must research and respond to chargebacks and PN’s timely 
• Billing: closing out of shipments timely
• Including requests for vendor invoices and selling rates 
• Completion of specific assigned duties/accounts 
• Able to work overtime and weekend on call rotations
• Export specific: 
• Must have DG certification to handle DG shipments
• Must have knowledge of airline regulations i.e. oversize, banding
• Import specific: 
• Must have knowledge of POA, customs brokerage regulations, DO, ISF
• Must have knowledge of working with air and ocean carriers 
• Other duties assigned deemed necessary by the Global Ops Supervisor 

SKILLS/COMPETENCIES:

• Must be able to type accurately at least 35 WPM
• Basic computer knowledge including Word and Excel
• Excellent written and verbal skills
• Must be able to calculate chargeable weight and volume for all shipments
• Work with a sense of urgency, understanding how to prioritize
• Ability to manage deadlines 
• Ability to work hands-on, handling multiple priorities simultaneously

 
EDUCATION:
High School Diploma or equivalent
Certifications, if applicable

EXPERIENCE:
2-years of industry experience

PHYSICAL REQUIREMENTS:  
This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Position may require to work remotely at times.
 

Company Benefits:

• Medical

• Dental

• Vision

• 401k + Company Match 

• Employee Assistance Program

• Paid Time Off

• Flexible Work Schedules (when possible)

• And more!

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location.  The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.  

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.