Operations Specialist

Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?

Come for a career, stay for the fun!

• HMO coverage for you
• Yearly Kick Off Parties with major giveaways (like the car in 2023)
• Get recognized through our ‘Value Awards’
• Grow your career - yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses

A Glimpse into Your New Role

The Operations Specialist will oversee and manage a variety of operational and administrative tasks. In this role, you will act as an Office Manager, lead/support the development, implementation, and maintenance of key operational policies, procedures, and business strategies aimed at achieving excellent organizational outcomes. Additionally, you will support HR, administrative, and recruitment functions, fostering a positive company culture that promotes high performance and employee morale. As the point of contact for executives, employees, and external partners, you will coordinate meetings, take meeting minutes, and ensure seamless flow of information across teams. You will also manage and complete ad-hoc projects and tasks as assigned by the leadership. This is a dynamic, multi-faceted role designed to support the company's operational excellence and people-centric goals.

• Act as an Office Manager who will lead and liaise all administrative and operational needs of the team from all relevant internal departments, both onshore and offshore
• Develop, maintain, and/or provide support in implementing important operational, business, and company policies, plans, process documentations, and other strategies that will drive stellar results
• Lead and support all HR, Administrative, and Recruitment needs
• Help promote a company culture that drives high quality performance and high morale
• Coordinate meetings and take minutes as needed
• As point of contact among executive/s, employees, and other external partners.
• Manage and complete assigned ad-hoc project/task by immediate leader
   

What You’ll Bring

• Solid experience in handling and managing HR, administrative, and other operational related matters
• Strong knowledge and experience being part of a matrix management structure
• Ability to implement and execute important operational strategies and activities
• Strong attention to details and adaptable to fast-paced industry
• Ability to multitask and organize daily workload by priorities
• Strong organizational and decision-making skills
• Excellent verbal and written communication skills using both native and English language
• Proficient in MS Office applications (Excel, PowerPoint, Word, Note, Outlook, etc.) for processing documentation, creating presentations, spreadsheets, coaching documentation, etc.
• Proactive, self-starter and can work independently with minimum supervision

With a diverse global team working together, we proudly embrace and live by these shared values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each other.

What are you waiting for?

Join the A-Team and experience the A-Life!

Join the A-Team and experience the A-Life!