Operations Manager, YouTubeTV

About the Job

The YouTube TV Partner Engineering and Operations team's mission is to support YouTube TV products, partners, and internal stakeholders via flawless execution at scale.

As an Operations Manager within the TV Partner Engineering and Operations team, you will be crucial in supporting and scaling the dynamic Package and Offer Management ecosystem. You will configure user-facing offers and help scale our processes and technology to ensure flawless execution in support of rapid business growth.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

The US base salary range for this full-time position is $92,000-$130,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Manage day-to-day operations for YouTube TV and Primetime Channels Package and Offer support areas.
• Drive foundational improvements that help scale our operation, including designing, redesigning, and standardizing core workflows.
• Collaborate with cross-functional teams (e.g., Engineering, Product) to guide investments in operational tooling and infrastructure, and with YouTube's global vendor network to improve operational processes.
• Define and manage operational metrics and Key Performance Indicators (KPIs) (e.g., speed, quality, and cost) to monitor operational health and drive improvements.
• Support new packages and offer creation, price changes, package turndowns, free trial requests, and rebrands.

Qualifications

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
  
• 2 years of experience in a technical project management or a customer-facing role.
  
• 2 years of experience in the media, over-the-top (OTT) streaming, or finance industries.

Preferred qualifications:

• Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
  
• 2 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
  
• 2 years of experience in a customer-facing role.
  
• 2 years of experience managing vendor extended staff in a global, scaled operational environment.

Additional Information

This role may also be located in our Playa Vista, CA campus.

Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.