About the company

In 2014, a few Ukrainians from the Genesis ecosystem launched a classifieds site in Nigeria. Today Jiji is the online classifieds monopolist across 7 markets: Nigeria, Kenya, Ghana, Uganda, Tanzania, Ethiopia and, since 2026, Bangladesh - our first step beyond Africa. A household brand for hundreds of millions of people.

90M+ users a year. $70B+ in GMV. $55M raised from top-tier funds. We grow through aggressive market consolidation: OLX Africa, Cars45, Tonaton, Bikroy - four deals, four times we took the entire market. The goal: a $1B+ valuation and a top-5 classifieds platform in the world by user count.

The team is spread across Lagos, Nairobi, Accra, Dhaka, Kyiv and Warsaw. This role sits at the core of HQ and reports directly to the Group COO.

Operations Manager

Jiji operates across 7 markets with ~500 people in sales teams and 15+ local leads. There is no management layer between them and the Group COO. You become that layer.

Mission: ensure the quality of operational processes between HQ and local teams - so decisions on people, motivation, and monetization are made fast, structured, and without extra iterations.

What you will own:

• Performance management: quarterly and annual reviews for ~500 employees close on deadline; decisions on weak performers get made, not postponed
• Sales motivation: every bonus and commission change follows one methodology - payout simulation plus written justification; raw requests get pushed back before they escalate
• Monetization: challenges and discount campaigns are planned ahead, launched on time, and measured after launch
• Incoming requests from the markets (bonuses, commissions, hiring, vendors, payouts) are driven to a ready decision with numbers

Who you work with: you report to the Group COO and work daily with 15+ sales leads across 7 markets.

Requirements:

• 3+ years of experience; 1+ year in operations is a plus but not required with a strong background
• Big4, a product company, FMCG, e-commerce, or Genesis School
• Advanced Excel/Google Sheets: calculations, payout simulations, large datasets
• Structured communication with many stakeholders
• English upper-intermediate+
• Active use of AI tools in daily work
• Bias for action: execution matters more than experience managing large teams

What We Offer:

• Competitive salary with performance-based reviews
• Warsaw - office; Kyiv - office or hybrid
• Private health insurance
• Career growth opportunities in a fast-growing company
• Professional development and learning opportunities
• Flexible working arrangements
• Collaborative, dynamic work environment