Operations Manager

Job Title

Operations Manager

Job Description

About Vanderlande

Vanderlande is a global leader in logistics process automation, specializing in automated material handling systems for airports, warehouses, and parcel operations. Our innovative solutions help move millions of products and pieces of luggage around the world every day. With a strong focus on technology, collaboration, and continuous improvement, we are committed to delivering reliable solutions for our customers while providing meaningful career opportunities for our employees.

 

Position overview: The Operations Manager is responsible for managing the service contract operations crew and overseeing daily activities to ensure smooth execution of services. This role proactively identifies opportunities for process improvements and operational efficiency. Key responsibilities include quality control oversight, performance reporting, and ensuring compliance with service standards. Additionally, the Operations Manager serves as the designated backup to the Maintenance Manager, providing leadership continuity in their absence.

Responsibilities

• Drive continuous improvement of system operations and team performance.
• Communicate performance results and prepare detailed reporting.
• Oversee communication and performance measurement of third-party service providers.
• Manage customers’ service contracts, including personnel, operations, quality, and financial aspects.
• Hold final responsibility for maintenance and operations performance at the assigned site.
• Act as the site representative for Vanderlande Industries.
• Promote and support a strong safety culture, including on-site safety leadership and training programs.

Requirements and skills

• Bachelor’s or associate degree; technical or business discipline preferred.
• 5+ years of experience in a technical function related to operations and controls.
• 3+ years of experience in management or team leadership.
• Proficiency in MS Office applications.

Preferred qualifications:

• Experience delivering customer-focused experiences within the airline industry through clear, effective communication and service excellence.
• Proven experience managing departmental budgets.
• Strong knowledge of electrical, mechanical, and control systems.

Skills/Abilities

• Excellent verbal and written communication skills in English preferred.
• Experience in integrated operations, stakeholder coordination, and communication.
• Strong negotiation and interpersonal skills.
• Ability to influence both senior management and individual contributors effectively.

Other Requirements:

• Must be able to attain and sustain an Airport I.D. Badge and appropriate security clearance

Reports to: Regional Contract Manager / O&M Manager

 

Shift:

Full time position; 24/7 operation. Flexibility required.

Travel:

Willingness to travel domestically as required.

 

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEOC Statement 

We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

ties to perform the essential functions.