Operations Manager

A process driven and service mindset who can bridge the teams like a well engaged department with internal and external stakeholder management.

Responsibilities:

·       Manage/handle a department of 50 to 60 people.

·       Smart execution of department operations within given resources. Their leave and shift management.

·       Enablement of resources for efficient executions as per their roles and responsibilities.

·       Establishing and monitoring customer service standards by employing recognized and comprehensive benchmarks.

·       Conducting progress and development meetings with staff.

·       Strong follow up for on-going projects and its completion on time.

·       Developing a performance driven team who can achieve their assign targets.

·       Creating a professional work environment where individuals are treated equally and fairly. To keep a healthy work life balance for all employees.

·       Implementation of company policies & procedures.

·       Time to time reviews of KPI’s, performance analysis and workable areas.

·       Training need analysis and development of the staff for next level roles.

·       Focus for operations improvement and business development.

·       Process creation and improvement for the best interest of the business.

Requirements

Qualification:

·       Must be graduate with BBA/MBA preferred.

·       Excellent English communication skills

Skills Required:

Leadership skills, team management, project management, situation handling, Go-getter attitude focused approach, calm, proactive, hardworking as well as intelligent working, time-driven, soft-spoken, dedicated to assigned tasks, quick learner, team player as well as solid individual player, solution provider.

Experience Required:

• Minimum 5 to 8 years of experience required.
• Managing different teams and department.
• Customer support & services business operations, call center operations, business development, recruitment, and project management.