Operations Manager

The Operations Engineer will lead and oversee daily warehouse operations to ensure optimal productivity, safety, quality, and service standards. This role requires strong operational expertise, analytical capabilities, and leadership skills to drive efficiency, reduce losses, and maintain seamless coordination across multiple teams.

Lead daily warehouse operations across all sites, ensuring productivity, safety, quality, and service level targets are consistently met.

Manage manpower planning, including workforce scheduling, task allocation, team development, shift structure, and ongoing performance monitoring.

Control operational expenses and ensure full adherence to approved budgets.

Monitor operational KPIs related to receiving, put-away, processing, and dispatch; proactively identify bottlenecks and implement corrective actions.

Ensure strict compliance with operational SOPs, safety standards, and internal/external audit requirements.

Coordinate closely with Inventory Control, Planning, and TGX/B2C teams to maintain operational readiness and uninterrupted service execution.

Drive continuous improvement initiatives to reduce losses, optimize processes, streamline workflows, and enhance operational efficiency across warehouses.

Act as the primary escalation point for warehouse-related issues, providing timely resolution and supporting strategic operational decision-making.

Requirements

• Bachelor’s degree in Engineering (Chemical, Mechanical)
• 7–10 years of relevant experience in operations, warehousing, logistics, or supply chain environments.
• Strong understanding of warehouse processes, performance metrics, and operational best practices.
• Proven experience in manpower planning, budget management, and KPI monitoring.
• Demonstrated ability to lead teams and drive process improvements.
• Excellent problem-solving, analytical, and decision-making skills.
• Strong communication and cross-functional coordination abilities.
• Proficiency in MS Office, warehouse management systems (WMS), and operational reporting tools.

Key Competencies

• Leadership & Team Management
• Operational Planning & Optimization
• Analytical Thinking & Problem Solving
• Attention to Detail
• Time Management
• Communication & Stakeholder Management
• Process Improvement Mindset