Operations Manager

An operations Manager is a professional who ensures that everything runs smoothly from one day to another. They maximize processes and procedures efficiency while meeting customer expectations in terms of cost-effectiveness.

General Duties and Responsibilities:

• Ensuring all operations are carried on in an appropriate, efficient and cost-effective way while solving immediate issues and operational challenges.
• Improving operational management systems, processes and best practices.
• Helping the organization’s processes remain legally compliant.
• Procuring material and resources while securing compliance of process.
• Finding ways to increase quality of:

customer service: (oversee client satisfaction, guide teams to meet client expectations and standards)

product development: (Perform quality controls, monitor production KPIs)

• Plan inventory and oversee warehouse efficiency.
• Include formulating short-term strategy, operational objectives & improving performance accordingly.
• Lead & mentor their team development to meet company & business objectives (short and long term)

• Recruit
• train
• supervise staff

Work with cross departments teams ensuring a healthy flow of organizational effectiveness

In regard to financial responsibilities, they are asked to develop plans to achieve the top management strategy operationally:

• Examine financial data and use them to improve profitability.
• Manage budgets and forecasts.
• Experience budgeting and forecasting

Be analytical & well informed to provide accurate data & intel to allow senior management to develop strategies and budgets planning & forecasting.

Answer to senior management business needs to meet company objectives.

Requirements

• Strong leaderships, coaching and motivation skills to enhance business operations team performance - Excellent track record of managing the team.

• Development maintenance and execution of Standard Operating Processes (SOP’s) versus brand identity.
• Management and continuous development of business operations risk assessments.
• Continuous improvement and on-going maintenance of our production facilities and visual business operations processes.
• Directs and manages the business operations teams in a structured way to use the resources available to best effect ensuring all staff maintains minimum standards.
• Comprehensive and current knowledge of company offerings and industry trends.
• The drive and energy to manage multiple products while looking for new opportunities.
• Excellent verbal and written communication skills.
• Strong time management skills.
• Computer skills, especially MS Office.