Operations Manager

Overview

Illuminate seeks an exceptionally qualified Operations Manager to join a mission-focused team that maintains applications, services, microservices, Platform as a Service (PaaS), and support services. The effort requires the maintenance and enhancement of an application and underlying services/microservices’ application’s current capability while identifying future capability needs and eliminating overlaps. The team will continuously improve sustainment and development in order to reinvest resources to provide new capabilities and improve the effectiveness, quality, and robustness of the underlying technology. Our applications are focused on intelligence analysis and collection management directly supporting intelligence analysts and operators across the intelligence community and Combatant Commands. The Operations Manager provides the Program Manager with support by overseeing operations on the Task Order to ensure all applications are up and functioning to the satisfaction of the customer. The Operations Manager should be well versed in infrastructure, server-side application, and client-side application monitoring.

Responsibilities

• Support Program Manager by overseeing Task Order operations to ensure all applications are up and functioning to the satisfaction of the customer.
• Document procedures, project status, schedules, critical operations, and issues on all projects.
• When requested, participate in meeting, reviews and exchanges with CO, COR, and other Governement Officials.
• Particpates in developing and delivering training as requested by the government to support applications.
• During Transition validate that all code and supporting documentation is available and Electronic Continuity Books (ECBs) are established and populated.
• Manage the Integrated Master Schedule to inlcude, application ECP schedules, and projects using Government programs/ or systems.
• Develop, design, and manage Performance Metrics Dashboard.
• Particpate in relevant DevSecOps processes to ensure security is baked into any development.

Qualifications

• Clearance: Top Secret//SCI
• Polygraph: current Counterintelligence (CI) polygraph
• Bachelor's Degree in business, information technology, or information management and 8 years of experience
• Experience with program/application operations
• Well versed in infrastructure, server-side application, and client-side application monitoring.
• Strong risk management skills, excellent communication, teamwork, leadership, and conflict management skills.
• Must be analytical and effectively able to prioritize needs, requirements and other issues. 
• Experience working with development/engineeering teams within the DoD/IC
• Required Education and Experience
  • High School Diploma/ GED 12
  • Associates Degree 10
  • Bachelors’ Degree 8
  • Masters’ Degree 6
  • PhD 4

Preferred Qualifications:

• Bachelor’s degree in information technology, or information management and eight years of comparable work experience.
• Desired skills include up to ten or more years of program/application operations experience.
• Prefer candidates who have experience in the Intelligence Community.
• Candidate must be analytical and effectively able to prioritize needs, requirements, and other issues.
• Prospective candidates should have strong risk management skills, excellent communication, teamwork, leadership, and conflict management skills.
• Preferred DoD 8570 compliant at IA Technical (IAT)/IA Management (IAM) Level 2.

Equal employment opportunity employer: All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Illuminate is committed to providing veteran employment opportunities to our service men and women.