Operations Engineer 2

Job Profile: Collaboration & Platform Engineer (E2)

Reporting Structure

Reporting to the Sr. Manager, DevOps Engineering, the Collaboration & Platform Engineer (E2) supports the administration and operational stability of enterprise collaboration and productivity platforms. This role focuses on day-to-day platform support, basic automation, and continuous improvement under the guidance of senior engineers.

Key Responsibilities

• Support administration of enterprise collaboration platforms including Slack Enterprise Grid, Google Workspace, and Microsoft 365.
• Assist in managing Microsoft 365 services including Exchange Online, Teams, Outlook, OneDrive for Business, and SharePoint Online.
• Provide operational support and respond to platform-related incidents and service requests.
• Assist with automation and integration efforts using APIs, Microsoft Graph, Azure Logic Apps, and ServiceNow.
• Support AI-enabled features and ensure proper configuration under established governance guidelines.
• Contribute to documentation, knowledge base updates, and user enablement materials.
• Participate in platform migrations and modernization initiatives as directed.

Platforms & Technologies

• Slack Enterprise Grid
• Google Workspace
• Microsoft 365 (Exchange Online, Teams, Outlook, OneDrive, SharePoint Online)
• OpenAI-powered enterprise AI services
• Azure (Logic Apps, Functions)
• Microsoft Graph
• ServiceNow

Required Qualifications

• 2+ years experience supporting enterprise collaboration or productivity platforms.
• Working knowledge of Microsoft 365 administration.
• Basic experience with automation, scripting, or APIs.
• Strong communication and collaboration skills.
• Ability to troubleshoot and escalate issues appropriately.

Preferred Qualifications

• Exposure to Slack Enterprise Grid or Google Workspace administration.
• Experience with Azure services or Microsoft Graph.

Interest in enterprise AI capabilities and automation solutions.