Operations Enablement Senior Analyst

Operations Enablement Senior Analyst

Job Description

Education :
College degree in education, communications, technical writing, library science, or other social science field, or 2+ years' experience with learning and content delivery supporting operational business

Experience:
Minimum 2 years of experience in Knowledge Management, Technical Coaching, or other type of business supporting role

Mandatory Skills:
• Excellent communication skills, both verbal and written
• Requires strong consulting and relationship-building skills
• Ability to function in a fast-paced environment and prioritize multiple tasks under tight deadlines
• Ability to work independently and within a team environment
• Ability to deal with ambiguity, embrace change, and help others see it as an opportunity while staying focused on goals
• Successful experience working remotely, using virtual meeting and collaboration tools
• Some travel may be required (<25%)
 Preferred Qualifications
• Knowledge-Centered Service (KCS) training (preferred)
• Project management skills
- Preferred experience with use of knowledge content systems and/or digital repositories
Preferred Skills:

Roles & responsibilities :
Support Enterprise Operations initiatives and goals by:
Creating quality knowledge articles
Improving existing knowledge articles
Identifying improvements within the knowledge creation, content delivery, monitoring of knowledge flags, and overall workflow knowledge processes
Reinforcing how knowledge management can deliver increased value and improve the service experience
• Determine the best approach for knowledge capture and sharing
• Create, maintain, and improve knowledge articles visible to customers, providers, client service, and employees
• Create, maintain, and support effective partnerships with business support teams
• Partner with business and operational functions to understand content business objectives, needs, and priorities
• Prioritize knowledge requests to deliver value and respond to key priorities
• Partner with instructional designers to ensure alignment of knowledge and training content
• Focus on creating knowledge to solve rather than writing for perfection

Quezon City, Bridgetowne GBF Center 1Philippines