Operations Business Analyst

The Role in a Nutshell

Clear Junction is a global payments company licensed and regulated by the FCA in the UK. It offers regulated end-to-end payment solutions based on proprietary in-house technology. The company's infrastructure is designed to meet the growing needs of global financial companies.

Founded in 2016, Clear Junction has seen double-digit growth year over year, with over 130 fintech professionals now based across the UK and mainland Europe. As the fastest-growing, founder-led, privately owned business in the UK, Clear Junction is ranked number one in the FEBE Growth 100 list. We have also recently been named one of the fastest-growing privately held companies in The Sunday Times 100 List.

We are looking for a structural thinker—someone who thrives in the space between a complex regulatory requirement and a functional operational process. As an Operations Business Analyst, you are the lead architect of our operational infrastructure. You will be responsible for taking ambiguity (whether it’s a new law, a technical gap, or a "wishlist on a tissue") and translating it into clear, structured, and compliant workflows.

Requirements

Core Strengths

• Dissect business, technical, and regulatory texts to find the underlying logic.
• Transform vague problems into clear, actionable, and structured requirements.
• Visualize the "big picture" to understand how policy changes ripple through systems and client experiences.
• Identify operational gaps or compliance risks before they escalate into issues.
• Propose strategic solutions that align with both business growth and regulatory constraints.
• Act as a functional bridge between Business, Operations, and Technology teams.

Key Responsibilities

• Map and analyze existing workflows to identify automation opportunities and standardization needs.
• Serve as the primary bridge for our platforms (CRM, Backoffice, Onboarding) by translating operational needs into technical logic for IT.
• Draft and maintain internal regulations, procedure manuals, and audit-ready policy frameworks.
• Oversee the operational logic of our platforms to ensure enhancements align with business and legal requirements.
• Act as a Subject Matter Expert on operational resilience (e.g., DORA, Consumer Duty), providing guidance to cross-functional teams.

Experience & Qualifications

• Proven toolkit for eliciting requirements and documenting complex systems with a "purist" BA methodology.
• Exceptional skills in drafting formal governance policies and manuals with precision and clarity.
• Ability to pivot from technical CRM integrations to interpreting legal requirements for corporate governance and internal procedures
• Professional fluency in English is essential.

The following are a plus, but not a barrier:

• Experience in the Fintech or Payments sector.
• A Legal or Compliance background.
• Familiarity with CRM logic (e.g., Hubspot, SuiteCRM).

Benefits

• Private Healthcare
• Performance Bonus
• Growth opportunities
• Training & Development
• Work in a friendly team
• Great opportunity to grow your career in cutting-edge payments fintech
• Paid parking on the office site