Operations Assistant

Job Title: Operations Assistant – Automation & Process Optimization

Location: Remote (Open to candidates in the Philippines, India, Brazil, or South America)

Schedule: Full-Time

Reports To: Director of Operations

Key Responsibilities:

• Manage and optimize backend tools including Shopify, ShipBob, Aftership, and Gorgias.
• Set up, maintain, and improve automations using tools such as Zapier, Make (Integromat), and AI-powered platforms.
• Collaborate with the Director of Operations to identify bottlenecks and implement scalable solutions.
• Monitor system issues, troubleshoot bugs, and proactively resolve automation errors.
• Support the enhancement of SOPs and backend processes across departments.
• Assist with training and fine-tuning of AI tools (e.g., Gorgias AI) for improved customer experience and support automation.
• Explore and suggest new tools or systems that improve operational efficiency.

What We're Looking For:

• 1–2+ years of experience in operations, automation, or backend support (or equivalent hands-on projects).
• Strong knowledge of automation platforms such as Zapier, Make, or similar tools.
• Familiarity with eCommerce tools (Shopify, ShipBob, Aftership) is a plus but not required.
• Ability to troubleshoot technical issues and communicate clearly about backend systems.
• Strong attention to detail and process-oriented thinking.
• Demonstrated experience via case studies or real-world projects (preferred over tenure).
• Bonus: Basic knowledge of APIs or low-code/no-code development.

Preferred Traits:

• Self-starter with the ability to manage tasks independently.
• Quick learner of new tools and systems.
• Strong written and verbal communication skills.
• Flexible and adaptable in a growing startup environment.