Operations Assistant

NOTE: This position was previously listed as a part-time role. We have updated it to be a full-time role.

Operations & Administrative Coordinator (Full-Time)
Department: Production / Manufacturing
Reports To: Operations Manager
Employment Type: Full-Time, Non-Exempt
Schedule: Monday through Friday, 7am-3:30pm shift.

About RACO

RACO Manufacturing and Engineering has been building remote monitoring and alarm notification systems since 1948, making us one of the longest-standing companies in our space. We were doing connected, automated monitoring before the world had a name for it. Today our products are trusted by municipalities, utilities, and industrial operators across the country to protect critical infrastructure around the clock.

We moved into our current West Berkeley facility in 2022 and recorded record revenue in 2025. We are a small, tight-knit team that takes pride in what we build. If you like knowing that your work matters and want to be part of a company with real staying power, you will fit right in here.

About the Role

We are a small, remote-hybrid team and this role is a great fit for someone who enjoys variety in their day, takes pride in keeping things organized, and feels comfortable working independently. This position will be on-site at our production facility in Berkeley, CA. You will own a defined set of daily responsibilities and stay connected with the broader team through email, Slack, and phone.

Responsibilities

• Process incoming customer repairs: photograph items for the CRM (HubSpot), update pipeline status, and follow established intake procedures
• Assist with production reporting in Cin7, including accurate data entry following ERP procedures
• Assist with creating and processing purchase orders and coordinating parts purchasing
• Perform final quality control inspection of finished products before packaging
• Handle daily package shipment: pull product per pick list, package, and process outbound shipments using shipping software (procedures are fully documented; on a busy day this is approximately 2 hours of the shift)
• Receive incoming packages: verify packing lists, sign for deliveries, receive inventory in Cin7, and store items properly
• Stay responsive to the team via email, Slack, and phone throughout your shift

What We're Looking For

• Comfortable with computers and software; picks up new systems with ease
• Detail-oriented with accurate, careful data entry
• Enjoys following established procedures and keeping things consistent
• A good communicator who stays connected with a remote team
• Experience with an ERP system (Cin7 a plus), HubSpot, or similar business software is a bonus

If this sounds like the right opportunity for you, please submit your resume and cover letter for consideration. We are an equal opportunity employer and welcome all qualified applicants to apply.