Operational Risk and Permanent Control Officer

We are looking for an Operational Risk & Permanent Control Officer to join the CLM Operations team and play a key role in strengthening the operational risk management and internal control framework. This position requires a proactive and analytical professional who can work autonomously, collaborate with multiple stakeholders, and contribute to the continuous improvement of risk governance and control processes.

Key Responsibilities:

- Operational Risk Management

• Identify, assess, and monitor operational risks across CLM Operations activities.
• Develop and maintain Risk Cartography in line with the Group's Risk & Control Self-Assessment (RCSA) methodology.
• Collect, analyze, and monitor operational incidents, identifying trends and recommending mitigation actions.
• Assess risk exposure and contribute to the definition and implementation of risk mitigation plans.
• Support regulatory capital monitoring and operational risk assessment activities where applicable.
• Participate in projects with significant impact on the operational risk and permanent control framework, ensuring risks are identified and adequately managed.

- Permanent Control & Internal Control Framework

• Ensure the effective implementation, maintenance, and continuous improvement of the Permanent Control framework.
• Assess the quality and effectiveness of the control environment, monitoring control execution and identifying areas for enhancement.
• Perform reviews and second-level controls to validate the adequacy and effectiveness of existing control mechanisms.
• Ensure regulatory obligations are appropriately covered through the control plan and related monitoring activities.
• Provide guidance, recommendations, and formal opinions on decisions impacting operational risk management and risk appetite, including outsourcing initiatives and transformation projects.
• Monitor the implementation of recommendations issued by Internal Audit, Regulatory Authorities, Second Line Functions, and External Auditors.
• Promote operational risk awareness and a strong risk culture across business and operational teams.

- Governance, Reporting & Coordination

• Support risk governance bodies and contribute to the coordination of operational risk and permanent control committees.
• Prepare regular and ad hoc reporting for management and relevant stakeholders.
• Ensure transparent, accurate, and timely reporting of risk and control information.
• Maintain procedures, controls, and operational documentation up to date.
• Coordinate the use of internal risk and control management tools, ensuring data quality and consistency.
• Track risk indicators, remediation plans, action items, and control recommendations.

• Bachelor's degree in Risk Management, Business Administration, Finance, Economics, Engineering, Audit, or a related field.
• Previous experience in Operational Risk, Internal Control, Audit, Compliance, Risk Management, or similar functions.
• Strong understanding of Operational Risk Management and Internal Control frameworks.
• Experience conducting risk assessments, incident analysis, and mitigation planning.
• Ability to interpret regulatory requirements and translate them into effective operational controls.
• Experience preparing management reporting, risk indicators (KRIs/KPIs), and risk analysis documentation.
• Advanced knowledge of Microsoft Office tools, particularly Excel and PowerPoint.
• Familiarity with risk management, internal control, governance, or audit tools is highly valued.
• Knowledge of banking operations, financial services, or regulated environments is considered a strong advantage.

Soft Skills:

• Strong analytical and critical thinking skills.
• High level of accuracy, rigor, and attention to detail.
• Ability to manage multiple priorities in a complex environment.
• Strong sense of accountability and ownership.
• Excellent verbal and written communication skills.
• Ability to build effective relationships with stakeholders at different organizational levels.
• Collaborative mindset and capacity to work across cross-functional teams.
• Proactive approach to problem-solving and continuous improvement.
• Results-oriented attitude with strong organizational skills.

Languages:

• Fluent English (minimum B2/C1 level).
• French is considered a strong advantage.

• Workplace type: Hybrid position, with mandatory on-site onboarding during the first month.
• Location: Lisbon.