Operational Excellence Supervisor, Event Planners

VARSITY SPIRIT, A VARSITY BRANDS COMPANY - THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE, BAND AND YEARBOOK

For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team, performing arts and yearbook. Focused on safety, entertainment and traditional school leadership, Varsity Spirit’s 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, competitions, and yearbook, Varsity Spirit impacts more than a million athletes each year.

OUR COMMITMENT TO SAFETY

At Varsity Spirit, the safety and wellbeing of the young people we serve is of the utmost importance. Since our inception 50 years ago, we have been – and remain – steadfastly committed to doing our part to create a safe and positive environment for our participants’ physical, emotional, and social development, and promoting an environment free from abuse and misconduct. Varsity has a zero tolerance for abuse in its programs, events, and associated business activities. Varsity is committed to reporting all suspicions, allegations, and incidents of abuse in full accordance with local laws and reporting requirements. Learn more at Our Commitment to Safety - Varsity.com.

LOCATION TYPE: Onsite

LOCATION DETAILS: Louisville, KY

TRAVEL:

Event travel and attendance at staff meetings & trainings is required. Event travel will include overnight stays for events. As part of the event operations team during the event season which runs from October thru April this role is expected to be available to work 2-3 weekends per month.

HOW YOU WILL MAKE AN IMPACT

The Operational Excellence Supervisor reports to the Regional General Manager. Event travel and attendance at staff meetings & trainings is required.

The Events Supervisor is an important member of our Varsity All Star Operations team, ultimately responsible for assisting the Director of Competitions ensure that their region achieves goals in various areas of expense, budget and operational efficiencies. This person should be analytical, organized, and process driven.

WHAT YOU WILL DO

• Work closely with the Event Planners, Regional Director of Operational Excellence and Regional General Manager.
• Provide leadership, direction, and supervision to the regional operations team which may include: Event Planners and Judge Operations.
• Meet regularly with the regional operations team.
• Manage, motivate and retain operations team.
• Lead Hiring and Onboarding of team in accordance with required compliance.
• Management of team’s performance to consistently encourage retention, growth and productivity
• Collaborate with the regional leadership team to evaluate and conduct annual performance evaluations of team members.
• Oversees and trains operations team on day to day work in addition to onsite event roles.
• Assist in the management of all assets such as (housing, travel, staffing, event communications, etc.)
• Serve in a management and/or support role at events in other regions as needed.

Staffing Functions

• Recruit and maintain a database of reliable, loyal staff for competition season.
• Collaborate with camp operations staffing team across various brands on best practices to utilize staff across the entire business.
• Coordinate and manage onboarding of new and returning staff for the competition season
• Coordinate and manage compliance status of new and returning staff for the competition season
• Communicate regularly with staff on employment status and intent to work
• Track overall performance, availability, and years of service of staff
• Evaluate pay rates for staff based on intent to work and year of service
• Oversee relationships with various staff and local universities/groups for event opportunities
• Assist the Director of Operational Excellence in managing the goals, budgets and success metrics established for event personnel.
• Assist in developing best practices for office and event operations to utilize staff effectively in the area.
• Report and assist in solving staffing issues such as: onboarding, compliance, payroll, etc.
• Work closely with Human Resources to ensure staff are eligible to work competitions and up to date on required documentation for employment.
• Approve staff availability and hiring request in Workday.
• Coordinate as needed with team members in other regional offices.
• Perform any duties of an Event Planner as needed.
• Help provide support and resolution for payroll from events for staff.

QUALIFICATIONS

Knowledge/Skills/Abilities

• Knowledge of company programs including but not limited to UKG and Workday including how to pull reports and input data.
• Proven ability to lead individuals.
• Strong familiarity with productivity tools such as Microsoft Office Suites.
• Fluency in Microsoft Excel and SalesForce.
• High level of customer service acumen.
• Excellent organizational skills with the ability to handle multiple tasks simultaneously.
• Exceptional communication and interpersonal abilities to interact with various stakeholders.
• Ability to work independently and collaboratively as part of a team.
• Strong problem-solving skills to handle unexpected customer issues effectively.

Education/Experience:

• Bachelor’s degree in business or related field or equivalent work experience.
• Minimum of 5 years industry experience.

PHYSICAL REQUIREMENTS:

The physical demands that are described as required are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• While not participating in an event this job operates in a professional office environment. Largely a sedentary role with some filing requiring the ability to lift files, open filing cabinets and bending or standing on a stool as necessary. Ability to sit or stand for long periods through meetings and while operating office equipment, PC’s, laptop, telephone will be required.
• During events the ability to stand and walk for long periods of time (5 hours plus) is required. The ability to communicate with customers and colleagues using the following but not limited to radio, walkie talkie, text message and email is required. The ability to lift, bend, push, pull and manipulate equipment that is a minimum of 30 lbs. is required.

#LI-PC1

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.

JOIN THE BEST TEAM IN SPORT & SPIRIT

At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions – BSN SPORTS and Varsity Spirit – and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.

OUR VALUES

Service - We lead with heart. We champion community.

Passion - We love what we do. It fuels our purpose.

Integrity - We do what we promise. We own our actions and decisions.

Respect - We earn it by giving it. Because everyone deserves it.

Innovation - We never stop striving to be better. For ourselves and our community.

Transparency - We are committed to openness and honesty in everything we do.

OUR BENEFITS

We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include:

• Comprehensive Health Care Benefits
• HSA Employer Contribution/ FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Varsity Brands Ownership Program
• Employee Resource Groups
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment!

Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.