Operation Support Specialist

About JD Logistics

JD Logistics, part of JD.com, is a leading technology-driven supply chain and logistics services provider. We leverage cutting-edge technology and innovative solutions to deliver exceptional service, efficiency, and customer satisfaction across our global logistics network. Our success is built on strong leadership, continuous improvement, and a commitment to operational excellence.

The Role

We are seeking a detail-oriented and proactive Operation Support Specialist to join our team in Rotterdam. This role is critical in ensuring smooth day-to-day operations by providing administrative, analytical, and coordination support to our logistics teams. If you thrive in a fast-paced environment and enjoy problem-solving, this could be the perfect opportunity for you.

Key Responsibilities

• Provide operational and administrative support to ensure efficient logistics and warehouse activities.

• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.

• Assist in coordinating between departments (e.g., transport, warehouse, customer service) to resolve operational issues.

• Prepare and maintain reports, dashboards, and documentation related to logistics operations.

• Support the implementation of new processes or technologies to enhance efficiency.

• Assist in inventory management and tracking to ensure accuracy and minimize discrepancies.

• Act as a liaison for Chinese-speaking stakeholders, facilitating clear communication and collaboration.

• Help organize training sessions and team meetings to ensure alignment with company goals.

• Ensure compliance with company policies, safety standards, and regulatory requirements.

What We're Looking For

• Experience: 2+ years in logistics, supply chain, or a related operational role.

• Skills: Strong organizational, analytical, and problem-solving abilities.

• Technical Proficiency: Familiarity with logistics software (e.g., WMS, TMS) and Microsoft Office (Excel, PowerPoint).

• Language: Fluency in English (written and spoken); Chinese highly preferred for cross-team collaboration.

• Mindset: Proactive, adaptable, and able to work independently or as part of a team.

Desirable Qualifications:

• Experience in e-commerce or international logistics.

• Knowledge of data analysis tools (e.g., Power BI, SQL).

• Understanding of Lean or Six Sigma methodologies.

Why Join JD Logistics?

• Be part of a global leader in smart logistics solutions.

• Work in a dynamic, tech-driven environment with opportunities for growth.

• Collaborate with diverse teams and contribute to impactful projects.

• Competitive salary and benefits package.