Operation Strategist Specialist - Insurance

Cermati.com

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Central Jakarta, Jakarta, id on site Until 8/22/2026 First posted December 23, 2025 Last posted February 23, 2026
Job description
  • Analyze ongoing and upcoming business process wrt to after sales services (claims & others) and ensure optimal workflow
  • Identify, develop, evaluate, and optimize organization’s core sales operational processes (target setting, incentive scheme design and implementation, reporting, setting metrics & SLA on claims and customer service functions)
  • Work closely with operations manager or stakeholders in Business / Claims / Finance / Others to drive and monitor new improvement initiatives
  • Ensure routine business processes are completed on time and accurate (serves as backup PIC in case needed)
  • Report to VP of Insurance to deliver action items for further improvements
  • At least 2-3 years working experience in Operation Excellence or Business Process Improvement, especially in relation to financial industry
  • Attention to details, critical mindset and self driven to get things done
  • Strong analytical skills, ability to identify root causes and sequentially take steps to solve problems
  • Ability to multitask and deliver initiatives in a fast-paced environment
  • Strong verbal and written communication skill
  • Able to collaborate effectively with multiple stakeholders
  • Highly proficient in Microsoft Office tools such as Excel for Data Analysis and visualization
  • Nice to have:
    •  Working experience in managing large scale operation projects in fintech / same industry
    • Working experience as a business consultant in related field in Insurance / Banking / Financial industry
    • Experience in managing and executing on complex projects with multiple stakeholders
    • Industrial engineering degree or similar
    • Experience in using SQL / similar language
About this role

Summary

Optimize insurance business processes, analyze data, collaborate with stakeholders, and improve operational efficiency.

Job title

Operation Strategist Specialist - Insurance

Experience level

2-3 years

Industry

insurance

Location requirements

Central Jakarta, Jakarta, ID; remote not specified

Salary

Not specified

Management role

No

Skills & keywords

Required skills

Microsoft OfficeExcelanalytical skillscommunication

Preferred skills

fintechSQLproject managementindustrial engineering

Specializations

business process improvementoperationsfinancial industryproject managementdata analysis
Locations

Structured locations inferred from the posting.

Central Jakarta, Central Jakarta City, Jakarta, Indonesia

On-site City