Opening in international bpo for Tech process

Adeeba e Services Pvt. Ltd.

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Kolkata, WB, in on site Until 8/21/2026 First posted February 28, 2026 Last posted February 28, 2026
Job description

Adeeba E-Services Pvt. Ltd. Is an International Contact center based out of India and US. The company caters to offshore consumers and business entities through Telemarketing services since 2014 within a short span of time the company has built its foundation on high level of customer satisfaction and unmatched services and support functions, in consonance with trust, accountability and reliability of our own products and technical services , which has not only enhanced the performance of our in house talents but also increased the productivity of the company and its related products through research and development by fraction or two day after day. It has claimed the single point of platform for all solutions to our customers with continual deliverance in IT enable support systems.

Position: Senior Tech Support Associate
No.of vacancies: 30
Job Description: Taking inbound calls with computer issue from the customer. Diagnosing the issue and recommending the best plan to the customer. Selling technical support plan along with relevant software.
Candidates Profile:
•    Must Have Experience in Outbound Tech Support for more than 6 months .
•    Must know how to close their own calls
•    Must have good convincing skills
Benefits & Facilities:
Fixed Salary on 1st of every month in Salary account + High Incentives
Daily Sales Incentives
Attendance Incentive
Monthly Sales Incentives
Loyalty Bonus every year

Shift timing – Morning Shift(10:30am to 8:30pm)
                            Night Shift(8:30pm to 6:30am)

Working Days:6 days(Rotational Off)   
 FRESHERS AND DOMESTIC BPO EXPERIENCED CANDIDATES ARE NOT APPLICABLE


Walk-in from Monday to Saturday from 11am to 6pm
Adeeba E-Services Private Limited
603, 6th Floor, Shaila Tower
J-1/16 Block EP & GP
Salt Lake, Sector V
Kolkata -700091
Contact: Devopriya( HR) 7059753939

About this role

Summary

Handle inbound technical calls, diagnose issues, and sell support plans.

Job title

Senior Tech Support Associate

Experience level

more than 6 months

Industry

contact center

Location requirements

Kolkata, WB, in; no remote work allowed.

Salary

Not specified

Management role

No

Skills & keywords

Required skills

outbound tech supportcall closingconvincing skills

Preferred skills

None specified

Specializations

tech supporttelemarketinginbound callssoftware selling
Locations

Structured locations inferred from the posting.

Kolkata, West Bengal, India

On-site City