Onboarding Specialist
Bolt42
Apply to this jobBolt is on a mission to democratize commerce. We relentlessly prioritize our retailers—putting their brands front and center while enabling frictionless shopping at any touchpoint in the customer journey. At the center of it all is our rapidly growing universal shopper network—Bolt merchants such as Revolve, Luisa via Roma, Benefit Cosmetics, Kendra Scott, Lucky Brand Jeans, and Johnny Was can access tens of millions of shoppers, offering them a best-in-class checkout.
And revolutionizing ecommerce is only half of the equation—we’re also transforming the way we work. At Bolt, we have created a work environment where people learn to drive impact, take risks and make big bets, and grow from feedback, all while feeling welcomed and accepted for who they are. Come join us on the adventure today!
Please note, this is a contract-to-hire opportunity with the option to convert to full-time after 3–6 months. Compensation for this position will be paid on a monthly based on a yearly salary of $102,951 USD ($8,579 USD/month)
Bolt is looking for an Onboarding Specialist to drive fast, efficient, and delightful on-boarding for new customers. Working in partnership with implementations, integrations, and sales teams, you’ll own the on-boarding process.
Ideal candidates have the ability to understand the technical complexity, take ownership, and a great ability to get stuff done. Deep curiosity and the ability to go above and beyond to tackle big problems are key!
What You Will Be Doing
- Support sales and implementation teams to onboard new customers onto the Bolt platform
- Ensure the onboarding process is seamless and any technical issues are resolved quickly
- Partner closely with the engineering team to optimize and consistently improve the process
- Handle all configurations on payment terminals
- Get deeply familiar with the Bolt platform and different onboarding requirements for PSP’s
- Identify and tackle blockers to getting customers live quickly
- Communicate and align with internal and external stakeholders
- Automate as much as possible
- Deliver speed and quality for all on-boarding projects
What Would Set You Up For Success
- 5+ years of experience at an ecommerce, payments, or Fintech company is required.
- Strong understanding of the payments space and/or experience working with Payment Facilitators(PayFacs) and Payment Service Providers (PSP’s)
- Understanding of KYC/KYB requirements to onboard customers with Payfacs and PSP’s is a plus
- Great communication skills
- Startup mentality and a process oriented mindset
- Ideal candidates have either strong academic credentials or experience at a top employer.
Check out our Engineering Blog!
Benefits Upon Successful Conversion to Full Time Employee:
- Comprehensive health coverage: Medical, dental and vision
- Remote-first workplace
- Time away: Minimum of 20 days guaranteed PTO, paid holidays + floating holidays, your birthday off!
- Paid parental leave
- Competitive Pay
- Retirement plans
- Virtual and in-person team & company events
In addition to our core values, Bolt is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and expression, genetic information, pregnancy and related conditions, veteran status or any other reason prohibited by law. On our mission to democratize commerce, the Bolt platform levels the playing field for everyone. As a company, we are committed to designing products, building a culture, and supporting a team that reflects the diverse population we serve (that is, everyone).
Summary
Support onboarding of new customers, resolve technical issues, optimize processes, and ensure seamless integration.
Job title
Onboarding Specialist
Experience level
5+ years
Industry
software
Location requirements
United States, remote work allowed
Salary
$102,951 USD/year ($8,579 USD/month)
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
United States