On-Call Concierge, Hope Lodge

This is a part-time Concierge opening at our Hope Lodge facility in Minneapolis, MN. This individual will be offered evening and overnight shifts based on business needs that will typically entail working less than 20 hours/week and will not be benefits eligible.

Pay rate: $20.48

This role is also eligible for shift differential pay for hours worked outside of the regular day shift:

Shift Differential Pay:

• 10% — Monday through Friday, for hours worked between 6:00 PM - 12:00am.
• 15% — Saturday and Sunday, for hours worked on weekends
• 20% — For hours worked between 12:00 AM and 5:30 AM (Overnight shift differential)

ESSENTIAL FUNCTIONS:  

• Greet guests and manage check-in and check-out procedures (30%) 

• Provide information about lodge amenities and community resources (20%) 

• Coordinate transportation & EMPOWER Program services and schedules (15%) 

• Respond to guest requests, concerns, and emergencies (15%) 

• Maintain organized front desk area and accurate guest records (10%) 

• Monitor lobby security and implement safety protocols (10%) 

EXPERIENCE/QUALIFICATIONS:  

•   High School Diploma or Equivalent   

• Additional education or training in hospitality management or customer service is a plus. 

• Previous experience in hospitality, guest services, or a related field is preferred. 

• Minimum 1 year of Customer Service Experience 

KNOWLEDGE, SKILLS, AND ABILITY:  

• Strong communication and interpersonal skills 

• Ability to work independently and multitask 

• Proficiency in Microsoft Office and multi-line phone systems 

• Excellent customer service and problem-solving skills 

• Ability to work flexible hours including evenings/weekends 

TRAVEL REQUIREMENTS:  

• Minimal travel required 

PHYSICAL REQUIREMENTS:  

• The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests. 

• Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation. 

• Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions. 

• The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day.