Omnichannel Ops Analyst II

About Us

More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs. But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.

About the Role

The Omnichannel Operations Analyst II is responsible for analyzing operational data identifying process improvements and supporting the optimization of omnichannel operations.

 

Supervisory Responsibilities: 

This position has no direct supervisory responsibilities. 

 

Essential Duties and Responsibilities: 

• Conduct in-depth data analysis to identify trends and patterns
• Develop and maintain performance metrics and reports
• Support process improvement projects
• Collaborate with cross-functional teams to resolve operational issues
• Provide analytical support to management
• Provide training and guidance to Level 1 analysts
• Advanced troubleshooting of system issues
• Automate the execution of stored procedures by designing more automation solutions and optimizing existing scripts for efficiency

 

Skills/Abilities: 

• Excellent written and oral communication skills.
• High level of self-motivation; ability to accomplish goals independently.
• Articulate and well-spoken; strong interpersonal communication and presentation skills.
• Strong analytical and detail-oriented aptitude; a high degree of accuracy is required.
• Ability to work in a fast-paced environment managing multiple projects multiple channels and segments simultaneously in a cross-functional team.
• Proficient in SQL preferably with experience using Microsoft SQL Server Management Studio.
• Advanced Excel and Google Suite skills some experience with statistical analysis tools such as R or Python are preferred.

Education and Experience:  

• Bachelor's Degree in Finance, Marketing Analytics, Computer Science, or Business Administration required
• 2+ years of experience in operational analytics, data analysis or a similar role.
• 2+ years experience with SQL
• 2+ years Omnichannel Marketing preferred
• 1+ years of experience in any coding language

 

Physical Requirements: 

Work is performed indoors with potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites.  The noise level in the work environment is usually moderate.

 

Prolonged periods of sitting at a desk and working on a computer.

 

SelectQuote Core Values: 

Service: We create positive customer experiences. 

Entrepreneurship: We create innovate & take risks. 

Leadership: We build & invest in high-performing teams. 

Empowerment: We embrace a changing environment. 

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help support & celebrate each other.

 

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.

Our Benefits

The Compensation for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.

 

We are proud to offer the following benefits:

• Competitive Medical, Dental, and Vision Insurance
• HSA/FSA
• Voluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term Disability
• Voluntary Life Insurance for Self, Spouse and Dependent
• Company-paid Basic Life Insurance and Long Term Disability
• Retirement plan and Employer match contribution with Profit Share
• Tuition Reimbursement program
• Company perks and Discount program
• Engaging Wellness and Financial Education Resources
• Employee Assistance Program
• Incentive Plans

 

Base Salary Minimum

$75,000Base Salary Maximum$80,000