Officer, Human Resources Hospitality

REQ14922 Officer, Human Resources Hospitality (Open Date: 22/07/2026)

POSITION SUMMARY:

In accordance with the policies, procedures and standards of City of Dreams Manila, the Officer, Human Resources Hospitality is responsible for performing a variety of human resource support duties including consulting with line management and providing daily HR guidance.  Assists in maintaining the human resource database and all employee records and files.  

PRIMARY RESPONSIBILITIES:

1.    Completes assigned reporting functions involving attendance statistics, termination, hire and transfer data, and other information assigned
2.    Provides recommendations regarding the development and administration of human resource policies and programs.  
3.    Assists in informing new employees of human resource policies and programs as needed.
4.    Ensures confidentiality of restricted and sensitive information.
5.    Performs general office support functions and assists area personnel as necessary.
6.    Oversees the human resource database.  Ensures that system records are accurately and timely inputted and crosschecked.
7.    Maintains a secure, effective and up-to-date filing system of employee records and files that are easily accessible, both manually and electronically.
8.    Anticipates and assesses issues, risks or opportunities within the area of responsibility.  Suggests effective and creative solutions to immediate superior and applies them when approved.
9.    Enters new hire information in the human resource system database.
10.    Tracks and resolves problems and checks system operations as scheduled.
11.    Completes reports regarding terminations, movements and new hires.
12.    Assumes responsibility for establishing and maintaining professional working relations with applicants, visitors, callers, and business professionals.
13.    Adheres to all company policies and procedures.
14.    Resolves complex employee relations issues and address grievances.
15.    Works closely with Business Unit partners to improve work relationships, builds morale and increases productivity and retention.
16.    Assists in driving HR initiatives to assigned Business Units.
17.    Performs miscellaneous clerical functions and special projects as assigned.

QUALIFICATIONS:
    
I.    Experience 

2-4 years of work experience in the same capacity

II.    Education

College degree holder in any related course

III.    Skills / Competencies 

1.    Good written and communication skills
2.    Computer literate
3.    Has strong commitment to team work and highly cooperative and inclusive work practices

IV.    Other Attributes

1.    Excellent interpersonal skills. 
2.    Pleasant personality and appearance.
3.    Organized
4.    Can and willing to work on shifts
5.    Detail oriented