Officer, Document Specialist, Global Treasury Merchant Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for supporting corporate clients with the documentation required to complete onboarding for new and existing legal entities. Key responsibilities include providing the client with ongoing support by holding regular calls and attending meetings to assist with completing documentation requirements to meet the laws, rules and regulations across multiple jurisdictions. Job expectations include supporting the collection of legal, Anti Money Laundering (AML) and tax documentation to streamline client interaction and ease of onboarding.

Responsibilities:

• Generate account opening requirements through CORE tool
• Liaise with client directly on document walkthrough, requirement explanation, escalate to Fulfillment Officer / TSO on client requests or concerns
• Reviews account opening documentation for completeness & adheres to local CDD/AML requirement
• Address any queries from Fulfillment officer, TSO on documentation
• Liaise with KYC analyst & TSO to clear CDD
• Handles any & all inquiries from different stakeholders regarding account opening / account maintenance documentation
• Account setup in Bank’s core banking system
• Reviews any & all incoming client documentation for maintenance requests.
• Performs actual account maintenance request per client’s request.
• Performs account related update per the request from stakeholder. (eg. Interest rate steup/update)
• Stay vigilant and ensure Day 2 Checking / Monthly QA / Yearly Audit on account opening, account maintenance tasks are up to par.

Skills:

• Experience in account opening
• Familiar with in-country KYC/AML requirement
• Familiar with Corporate banking products
• Detail oriented
• Fluent in written/spoken English
• Great interpersonal skills
• Able to work under pressure
• Team player
• Open to challenge and willing to learn