Officer, Customer Care

PTSI Prudential Technology and Services India Private Limited

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Kuala Lumpur (Group Head Office) Until 8/21/2026 H-1B sponsor history First posted May 29, 2026 Last posted May 29, 2026
Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Act as Prudential’s service professional, to provide the best-in-class customer service via hotline, to handle and resolve customers enquires and request on life and health insurance products in a professional manner with tactful service skills.

Provide and process information through systems and other departments, in response to provider/ customer / sales channel’s enquiries about doctor booking, pre-authorization, direct billing services according to company service standard and in professional manner with tactful customer service skills. 

 

Arrange follow up call or Whatsapp/WeChat text to follow up and respond to provider / customer/ sales’ enquiry / request / feedback which received via other touch points, such as sales channel, email, letter, live chat and etc.  

 

Handle and resolve customer’s special request and feedback, conduct simple investigation and fact finding, then propose solution to team manager for review and approval before reverting to customer.     

 

Support company initiatives by promoting different types of self-service, and any adhoc task to achieve the desired result of business objectives 

 

Participate team meeting and training to ensure an up-to-date knowledge and information to handle different types of enquiries. 

 

 

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

About this role

Summary

Handle customer inquiries on insurance products, provide support, resolve issues, promote self-service channels.

Job title

Officer, Customer Care

Experience level

not specified

Industry

insurance

Location requirements

Kuala Lumpur; remote work not specified.

Salary

Not specified

Visa sponsorship

H-1B sponsor history

Management role

No

Skills & keywords

Required skills

customer servicecommunicationproblem solving

Preferred skills

None specified

Specializations

insurancecustomer servicecommunicationproblem solving
Locations

Structured locations inferred from the posting.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Work arrangement unknown City