Office of Student Life - Facility Assistant, Student Experience

Job Title: Facility Assistant, Student Experience

Department: Office of Student Life

Supervisor: Bradley Taylor, Senior Director for Student Experience

Starting Rate of Pay: $8.00

Length of Time: Eligible for rehire on a semester basis.

Department Description

Student Experience is a division of HPU’s Office of Student Life that strives to foster a welcoming and engaging environment for all students that facilitates personal growth and development, a strong sense of campus community, and social engagement. For the scope of this position, the Student Experience team oversees the on-campus cinema & arcade facilities, as well as related student programming.

Job Description

As a student employee under Student Experience, you will gain experience with facility operations, event management, interpersonal communication, problem-solving, and customer service. Facility Assistants & Coordinators will assist in maintaining the on-campus cinema & arcade facilities, will assist guests, and will provide support to student programs held in the space. All Facility Assistants and Coordinators will represent the Student Experience team in a positive and enthusiastic manner.

Job Location/ Hours Required

• Ability to work weekdays, evenings, and some weekends (around class schedule).
• The candidate will perform most/all job duties in the R.G. Wanek Center.
• Hours may vary depending on university calendar, however, the maximum number of hours a student employee may work is 20 hours per week [25 over academic breaks]. This position requires a minimum of 8-10 hours per week.

Required Qualifications

• Current HPU student
• Good standing with HPU Community Standards
• Must attend mandatory training.

Experience and Training

• Customer service experience [in a professional setting] is preferred.
• General understanding of Microsoft products is necessary.
• Knowledge of HPU and understanding of the university’s culture is essential.

Responsibilities

• Delivers the HPU experience through face-to-face interactions, phone calls, and emails.
• Maintains a comprehensive understanding of and readily utilizes university resources and services.
• Records equipment use, assists guests, completes equipment checkout process, and completes closing routine when working in the arcade.
• Records cinema attendance, operates projector to run movies, assists guests, works with concession booth attendants, and completes closing routine when working in the cinema.
• Maintains cleanliness and ensures all operational standards are being met.
• Submits IT Helpdesk tickets and Campus Enhancement requests as needed to address any issues with equipment functionality.
• Understands team policies including, but not limited to attendance and dress code, and abides by each.
• Commitment to maintaining an up-to-date understanding of all facility functions & equipment, troubleshooting procedures, job requirements, and standards.
• Ability to attend all mandatory, monthly team meetings and team development sessions.
• Recognizes sensitive internal information and exercises complete discretion when assisting in private matters.
• Collaborates with members of the Student Experience team to ensure a quick resolution to any issues or concerns.
• Executes multiple job functions with efficiency.
• Ability to communicate in a positive manner.
• Ability to focus on details and prioritize tasks.
• Works with a sense of urgency while maintaining composure.
• Other duties as assigned.

Desired Skills

• Minimum 2.5 overall GPA
• Ability to solve problems and make decisions independently; must have a “figure-it-out” mentality.
• Self-starter working with strong interpersonal skills.
• Strong communication skills and resourcefulness