Office Manager

Position Overview
This role provides vital administrative and operational support to plant leadership, helping ensure smooth coordination across departments and consistent communication with external customers. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Provide day-to-day administrative support to plant operations and leadership.
• Serve as a primary point of contact for internal teams, customers, and sales representatives.
• Manage and respond to customer inquiries in a timely and professional manner.
• Prepare, submit, and organize documentation related to quality, audits, and billing.
• Maintain and update reports, schedules, and internal tracking tools.
• Support invoicing processes, including approvals and recordkeeping.
• Track production-related activity and ensure proper documentation and data entry.
• Upload and maintain records in customer and internal systems.
• Assist with general purchasing responsibilities, including tracking card usage.
• Identify and help implement process improvements to increase efficiency.
• Provide backup support to customer service or other departments as needed.
• Be willing to assist on alternate shifts if required.
• Take initiative, manage tasks independently, and maintain a high standard of professionalism.

SKILLS/QUALIFICATIONS/EXPERIENCE:

• High School Diploma required; College degree preferred
• Minimum of 2-4 years of related work experience in a lean manufacturing/repair environment
• Excellent written and verbal communication skills
• Detail-oriented with excellent organizational and time management skills
• Ability to supervise a small group of clerk(s) and coordinate to accomplish daily tasks
• Proficient with Microsoft Word, PowerPoint, and Excel

Please note the duties listed are not set forth to limit the assignment of work. They are not to be construed as a complete list of the many duties normally performed under a job title or those to be performed temporarily outside an employee's normal line of work. Duties and activities may change at any time with or without notice.