[NSID] Post Sales Engineer ( OT/Automation skills required)

Company Overview:

Netpoleon Group is a Value-Added Distributor (VAD) of network security solutions headquartered in Singapore, with a strong presence across the APAC region including Australia, Indonesia, and several other countries. Since its founding in 2000, Netpoleon has grown into a regional leader in Southeast Asia’s cybersecurity industry by continuously adapting to the evolving IT landscape.

The company partners with leading technology vendors and channel partners to deliver end-to-end cybersecurity services, particularly in critical sectors such as finance, telecommunications, and the public sector. In 2017, Netpoleon entered a new growth phase through an equity partnership with Japan’s Macnica Networks Corporation, further expanding its global reach and positioning it as a trusted partner for vendors, resellers, and customers.

Job Descriptions:

• Install, configure, and test systems or software in line with project requirements and technical specifications.
• Provide technical support during implementation, maintenance, and post-deployment phases, ensuring smooth system integration with existing infrastructure.
• Troubleshoot and resolve client issues, both remotely and on-site, serving as a key point of contact for escalated technical problems.
• Collaborate with internal teams to address complex issues and ensure timely resolution aligned with client expectations.
• Guide clients through troubleshooting steps, and deliver knowledge-sharing sessions to end-users and IT teams.
• Develop and maintain comprehensive documentation, including installation manuals, troubleshooting guides, incident reports, and knowledge base articles.
• Prepare regular progress and incident reports for stakeholders.
• Obtain and maintain relevant technical certifications for distributed products.

Requirements:

• Bachelor’s degree in Cybersecurity, Electrical Engineering, Computer Science, or related field.
• 3–7 years of experience in cybersecurity, with at least 2 years in OT/ICS environments.
• Strong knowledge of ICS/SCADA protocols (Modbus, DNP3, OPC, Profibus, etc.).
• Experience with industrial control systems (PLC, RTU, HMI, DCS).
• Familiarity with security technologies: firewalls, SIEM, endpoint protection, network monitoring tools.
• Hands-on experience with tools like Wireshark, Nessus, Metasploit, etc.
• Knowledge of cybersecurity frameworks (NIST CSF, ISA/IEC 62443, ISO 27001).
• Have an experience for OT/Automation products such as Yokogawa, Schneider, Honeywell etc