NRS Pay Support

IDT

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Guatemala City on site Until 8/22/2026 H-1B sponsor history First posted March 23, 2025 Last posted March 23, 2025
Job description
Our National Retail Solutions Pay Support representatives provide support to our customers and process CC applications, they solve and address banking questions  and provide general follow up to the applications submitted by the potential clients.
 

What we need:

  • Provide Support to potential clients.
  • Stay up to date with systems and products information, changes, and updates in the market.
  • Support sales organization, retailers and NRS product line.
  • Address and answer banking questions
  • Other duties as necessary to support merchants and customers to ensure satisfaction and continued relationship.
  • Follow standard processes and procedures.
  • Understand the value of our products and the needs of our retailers and their profiles inside and out
  • Ability to create strong connections and relations with their retailers and costumers (distributors and store owners)
  • Coordinate with multiple departments related to the systems such as Tech Support if needed
  • Ability to keep internal reports up to date (if needed)
  • Technical Support background

What we offer:

  •         High School Diploma
  •         85% of English Proficiency
  •         Microsoft Software proficiency
  •         Customer Service Experience
  •         Previous experience in ticketing, inquiries or tracking systems
  •         Excellent communication skills (written and spoken)
  •         Job stability (at previous jobs)
  •         Problem – solving skills and the ability to think under pressure.
  •         Patient, helpful, empathetic, good listener & professional
  •         Attention to details
  •         Goals and people oriented
About this role

Summary

Assist customers with banking applications, support sales, and provide technical support.

Job title

NRS Pay Support

Experience level

none

Industry

finance

Location requirements

Guatemala City, no remote work permitted

Salary

Not specified

Visa sponsorship

H-1B sponsor history

Management role

No

Skills & keywords

Required skills

customer serviceMicrosoft softwarecommunicationproblem solvingEnglish proficiency

Preferred skills

ticketing systemsrelationships managementdetail orientation

Specializations

customer supportbanking questionstechnical supportaccount processing
Locations

Structured locations inferred from the posting.

Guatemala City, Guatemala

On-site City
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