NRS Customer Support Rep

IDT

Guatemala City on site Until 8/22/2026 H-1B sponsor history First posted March 23, 2025 Last posted March 23, 2025

Job description

Our National Retail Solutions Tech Support Team receives inbound calls to troubleshoot technical issues, provide resolution to any software or hardware problem related to the NRS provided services/ devices. The main support is focused to retailers, distributors and store owners and merchants who encounter technical difficulties with their system and/ or equipment.

What we need:

High School Diploma
85% of English Proficiency
Software and Hardware knowledge
Previous experience in tech support, desktop support, or a similar role.
Customer Service and Tech Support Experience (Must)
Excellent communication skills (written and spoken)
Patient, helpful, empathetic, good listener & professional
Attention to detail and good problem-solving skills.
Experience with remote desktop applications and help desk software. (Desired)
Goals and people oriented

What we offer:

Competitive salary
Bonuses
A great and positive workplace environment
Parking Subsidy
Life and Medical Insurance
Benefits and Discounts
Growth opportunities
Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)

About this role

Summary

Troubleshoot technical issues, support software/hardware, assist retail clients.

Job title

NRS Customer Support Rep

Experience level

entry level

Industry

software

Location requirements

Guatemala City, no remote work allowed.

Salary

Competitive salary, bonuses, benefits, and perks.

Visa sponsorship

H-1B sponsor history

Management role

Skills & keywords

Required skills

software knowledgehardware knowledgecustomer servicecommunicationremote desktop

Preferred skills

help desk softwareremote support

Specializations

tech supporthardwaresoftwareremote desktophelp desk

Locations

Structured locations inferred from the posting.

Guatemala City, Guatemala

On-site City