Norwegian Speaking Tier 1 Support Agent

Patrique Mercier Recruitment is pleased to announce an exciting opportunity for a Norwegian Speaking Tier 1 Support Agent. In this essential role, you will be the first point of contact for our Norwegian-speaking customers, providing comprehensive support and assistance with our products and services. Your primary focus will be on delivering high-quality customer service while effectively addressing inquiries and resolving challenges. If you have a passion for helping customers and enjoy working in a dynamic environment, we would be delighted to have you join our team!

Responsibilities

• Provide exceptional Tier 1 support to Norwegian-speaking customers through various communication channels, including phone, email, and live chat.
• Troubleshoot and resolve basic customer inquiries and technical issues, ensuring a positive experience.
• Assist customers with product-related questions, offering timely and accurate solutions.
• Document customer interactions and feedback to contribute to service enhancements.
• Collaborate with team members to escalate more complex issues to higher support levels when necessary.
• Stay current on product knowledge and best practices to enhance support capabilities.

Requirements

• Fluency in Norwegian (both spoken and written) is required; proficiency in English is a plus.
• Previous experience in customer service or a support role is preferred.
• Strong communication and interpersonal skills.
• Basic technical knowledge with a willingness to improve these skills.
• Ability to manage time effectively and handle multiple tasks in a fast-paced environment.
• A customer-oriented mindset with a positive and friendly attitude.
• Familiarity with customer support tools or CRM systems is advantageous.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )