Norwegian Speaking Technical Support Advisor

Patrique Mercier Recruitment Nordic is thrilled to present an outstanding opportunity for a Norwegian Speaking Technical Support Advisor. As part of our dedicated team, you will be responsible for providing exceptional technical support to our Norwegian-speaking customers, addressing their inquiries and resolving any technical issues related to our products. Your commitment to customer service and technical expertise will be vital in offering a superior customer experience. If you are passionate about helping others and possess a strong understanding of technology, we would love to have you on board!

Responsibilities

• Deliver top-notch technical support to Norwegian-speaking customers via phone, email, and chat.
• Troubleshoot and resolve a variety of technical issues promptly and efficiently.
• Assist customers in understanding product features and functionalities for better usage.
• Document all customer interactions and resolutions accurately in our support database.
• Collaborate with team members to enhance service delivery and improve customer interactions.
• Stay informed about product updates and industry trends to provide informed support.

Requirements

• Fluency in Norwegian (both spoken and written) is essential, in addition to proficiency in English.
• Previous experience in technical support or customer service is an advantage.
• Strong analytical and problem-solving skills.
• Excellent communication skills focused on achieving customer satisfaction.
• Ability to work both independently and as part of a team.
• Experience with customer support software or CRM platforms is a plus.
• A passion for technology and a commitment to assisting customers is necessary.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )