Norwegian Speaking Support Center Analyst

Patrique Mercier Recruitment Nordic is pleased to offer an exciting opportunity for a Norwegian Speaking Support Center Analyst. In this role, you will provide exceptional assistance to our Norwegian-speaking customers, helping them navigate their inquiries and resolve any technical issues they encounter. Your fluency in Norwegian, along with your dedication to customer service, will be vital to ensuring a seamless support experience. If you are passionate about technology and customer service, we would love for you to join our team!

Responsibilities

• Deliver outstanding support to Norwegian-speaking customers through various channels including phone, email, and chat.
• Troubleshoot and resolve technical issues swiftly and efficiently.
• Educate customers on product features and functionalities, providing effective solutions.
• Maintain accurate records of customer interactions in the support database.
• Collaborate with team members to enhance service efficiency and share valuable knowledge.
• Stay informed on product updates and industry trends to better serve customers.

Requirements

• Fluency in Norwegian (both spoken and written) is mandatory; proficiency in English is an advantage.
• Previous experience in customer support or technical assistance is preferred.
• Strong problem-solving abilities and analytical thinking.
• Excellent communication skills with a strong emphasis on customer satisfaction.
• Ability to work well both independently and as part of a team in a dynamic environment.
• Familiarity with helpdesk software or customer relationship management (CRM) tools is a plus.
• A passion for technology and a commitment to delivering high-quality customer support is essential.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )