Norwegian Speaking Social Media Support Advisor

Patrique Mercier Recruitment is pleased to offer an exciting opportunity for a Norwegian Speaking Social Media Support Advisor to join our engaging team! This role is tailored for individuals who are fluent in Norwegian and possess a strong commitment to providing excellent customer service via social media platforms. As a Social Media Support Advisor, you will interact with customers, address their inquiries, and resolve any issues, all while ensuring a positive brand representation. If you're enthusiastic and enjoy fostering customer relationships, we encourage you to apply!

Responsibilities

• Respond to customer inquiries and support requests through social media channels promptly and professionally.
• Assist users with product or service-related issues, ensuring a smooth and enjoyable experience.
• Engage with social media audiences by monitoring and addressing comments and messages effectively.
• Gather and analyze customer feedback to identify trends and share insights with the team to enhance service quality.
• Collaborate with team members to address and resolve complex customer concerns efficiently.
• Stay updated on company products and policies to provide accurate support and relevant information.
• Exhibit a friendly and professional demeanor in all interactions to better support the brand's values.

Requirements

• Fluency in Norwegian (both spoken and written) is essential; English proficiency is beneficial.
• Strong communication and interpersonal skills with an approachable personality.
• Familiarity with social media platforms and best practices for customer support.
• Ability to handle inquiries with professionalism and a customer-oriented approach.
• Attention to detail and excellent problem-solving abilities.
• Prior experience in customer service or a similar role is preferred.
• Self-motivated and capable of thriving in a fast-paced environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )