Norwegian Speaking Service Desk Analyst

Patrique Mercier Recruitment Nordic is excited to present an excellent opportunity for a Norwegian Speaking Service Desk Analyst. In this vital role, you will provide essential support to our Norwegian-speaking clients, offering expert assistance and resolving their service-related inquiries. If you are passionate about technology and excel in a customer-oriented environment, we would love for you to join our dynamic team!

Responsibilities

• Provide high-quality service desk support to Norwegian-speaking customers through various channels, including phone, email, and chat.
• Diagnose and troubleshoot a diverse range of technical issues related to our products and services.
• Guide users through common procedures and provide effective solutions to enhance their overall experience.
• Document customer interactions and resolutions accurately within the service desk system.
• Collaborate with other teams to escalate and resolve complex problems efficiently.
• Stay updated on product knowledge and relevant service updates to better assist clients.

Requirements

• Fluency in Norwegian (both spoken and written) is essential, with a strong command of English preferred.
• Prior experience in a service desk or technical support role is advantageous.
• Excellent analytical thinking and problem-solving skills.
• Strong communication skills with a focus on user satisfaction.
• Ability to work independently as well as part of a collaborative team.
• Experience with service desk software or customer relationship management systems is a plus.
• A genuine passion for technology and a commitment to providing exceptional service is required.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )