Norwegian Speaking Online Platform Support Agent

Patrique Mercier Recruitment is pleased to announce a fantastic opportunity for a Norwegian Speaking Online Platform Support Agent. In this role, you will deliver exceptional support to our Norwegian-speaking customers as they navigate our online platform. If you are fluent in Norwegian and dedicated to providing excellent customer service, we encourage you to apply!

Responsibilities

• Deliver high-quality customer support via live chat, email, and phone in Norwegian.
• Assist users with account inquiries, platform navigation, and troubleshooting issues.
• Maintain records of customer interactions and ensure timely follow-ups for unresolved issues.
• Collaborate with team members to improve service delivery and share insights from customer interactions.
• Stay updated on platform features and enhancements to provide informed assistance.
• Contribute to developing support resources and training materials for customers and team members.

Requirements

• Fluency in Norwegian (both spoken and written) is essential; English proficiency is a plus.
• Strong communication and interpersonal skills.
• Previous experience in customer support or service, particularly in an online context, is preferred.
• Excellent problem-solving abilities with a focus on customer satisfaction.
• Ability to work in a fast-paced environment while managing multiple inquiries effectively.
• Familiarity with online platforms and technology is advantageous.
• A proactive individual with a genuine interest in helping users enhance their online experience.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )