Norwegian Speaking Helpdesk Support Agent

Patrique Mercier Recruitment Nordic is excited to announce an opening for a Norwegian Speaking Helpdesk Support Agent. In this essential role, you will provide exceptional helpdesk support to our Norwegian-speaking clients, assisting them with inquiries and resolving issues related to our products and services. Your commitment to outstanding customer service and strong communication skills will be integral in creating a positive experience for our users. If you have a passion for technology and enjoy helping others, we welcome your application!

Responsibilities

• Deliver high-quality helpdesk support to Norwegian-speaking customers through phone, email, and chat.
• Troubleshoot and resolve a variety of customer inquiries and technical challenges.
• Communicate clearly and effectively with users, providing necessary guidance and solutions.
• Maintain accurate documentation of all customer interactions and ensure thorough records within the system.
• Collaborate with team members to enhance support processes and share knowledge.
• Stay informed about product updates to provide accurate information to clients.

Requirements

• Fluency in Norwegian (both spoken and written) is required; proficiency in English is beneficial.
• Prior experience in customer support or a helpdesk environment is preferred.
• Excellent communication and active listening skills.
• Fundamental technical knowledge and problem-solving capabilities.
• Ability to handle multiple inquiries while maintaining high-quality support.
• Team-oriented mindset with a positive and customer-focused attitude.
• Experience with helpdesk software or CRM systems is a plus.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )