Norwegian Speaking Frontline Support Representative

Patrique Mercier Recruitment is thrilled to present an exceptional opportunity for a Norwegian Speaking Frontline Support Representative. In this critical role, you will be the initial point of contact for our Norwegian-speaking customers, delivering outstanding support and assistance. Your responsibilities will include addressing customer inquiries, resolving issues, and ensuring a superior customer experience. If you are passionate about customer service and fluent in Norwegian, we welcome you to join our team!

Responsibilities

• Provide high-quality frontline support to Norwegian-speaking customers through various channels, including phone, email, and chat.
• Assist customers in resolving inquiries and troubleshoot any challenges they may face.
• Deliver timely and accurate information regarding our products and services.
• Document customer interactions to enhance service quality and improve operational efficiency.
• Utilize effective problem-solving skills to address and resolve customer complaints.
• Work collaboratively with team members to share insights and improve service delivery.

Requirements

• Fluency in Norwegian (both spoken and written) is essential.
• Exceptional communication and customer service skills.
• Previous experience in customer support or a related field is an advantage.
• Adept at managing inquiries and complaints with professionalism and care.
• Strong organizational skills and attention to detail.
• Comfortable with computer systems and customer service software.
• A positive and proactive attitude with the ability to thrive in a team environment.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )