Norwegian Speaking End User Support Specialist

Patrique Mercier Recruitment Nordic is thrilled to announce an exciting opportunity for a Norwegian Speaking End User Support Specialist. In this position, you will be instrumental in providing exceptional support to our Norwegian-speaking end-users, addressing a variety of technical issues related to hardware and software. Your ability to troubleshoot effectively and communicate clearly will be essential in ensuring users receive the help they need promptly. If you have a passion for technology and enjoy assisting others, we would love for you to join our dynamic team!

Responsibilities

• Deliver high-quality support to Norwegian-speaking end-users via phone, email, and chat.
• Troubleshoot and resolve an array of technical issues related to computer systems and applications.
• Guide users through problem-solving steps and provide clear instructions for issue resolution.
• Document support interactions and solutions accurately in the service management system.
• Collaborate with IT teams to escalate and resolve more complex technical concerns.
• Keep abreast of new technologies and products to ensure top-notch support.

Requirements

• Fluency in Norwegian (both spoken and written) is required; proficiency in English is a plus.
• Experience in technical support, helpdesk, or a related field is preferred.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer service skills.
• Able to work both independently and collaboratively in a fast-paced environment.
• Familiarity with helpdesk software and ticketing systems is advantageous.
• Genuine enthusiasm for technology and a commitment to effectively assist end-users.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )