Norwegian Speaking E-commerce Support Specialist

Patrique Mercier Recruitment is delighted to announce an opportunity for a Norwegian Speaking E-commerce Support Specialist. This role is designed for an enthusiastic individual fluent in Norwegian who is committed to providing exceptional support to our Norwegian-speaking customers in the dynamic e-commerce space. You will play a crucial role in addressing inquiries, resolving issues, and ensuring a seamless shopping experience. If you are passionate about customer service and e-commerce, we encourage you to apply!

Responsibilities

• Provide outstanding customer support to Norwegian-speaking clients through email, phone, and chat, focusing on e-commerce-related questions.
• Assist customers with order inquiries, product information, and payment processing issues.
• Effectively manage and resolve customer complaints in a timely manner.
• Guide customers through product offerings and promotional campaigns.
• Document customer interactions and feedback accurately to enhance service quality.
• Collaborate with various teams to address and resolve customer concerns.

Requirements

• Fluency in Norwegian (both spoken and written) is required; proficiency in English is a plus.
• Prior experience in e-commerce or customer service is highly desirable.
• Strong communication and interpersonal skills.
• Understanding of e-commerce platforms and customer service operations is advantageous.
• Excellent analytical and problem-solving capabilities.
• A proactive and adaptable mindset to thrive in a fast-paced environment.
• Familiarity with customer support software or CRM systems is beneficial.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Transportation Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training