Norwegian Customer Service Representative - Lisbon

Are you looking for what’s next? Join us, a global technology and services leader, and help shape the brands of the future. Our innovative solutions empower well-known brands—those you rely on every day—to enhance their businesses in over 70 countries.

If you’re eager to grow and be inspired, our Customer Service Representative position in Portugal (Remote) is your next big opportunity. In this role, you’ll ensure that performance goals are met across all operations and exceed client expectations with top-tier quality, efficiency, and customer journey improvements.

As a Customer Service Representative, you will:

• Assist customers with tasks ranging from simple inquiries like finding opening hours to resolving complex complaints.
• Deliver first-class customer service by addressing a variety of questions and challenges.
• Strive to achieve key performance goals such as customer satisfaction and quality.
• Provide accurate, valid, and complete information using the right tools and methods.

Requirements

• Possess a native level of Norwegian (written and oral) and are fluent in English (B2).

• Excel in communication, empathy, and teamwork.
• Are available for rotating schedules.
• Have a positive attitude and a passion for delivering excellent service.
• Are analytical and proactive in problem-solving.

Benefits

We offer benefits that support your unique lifestyle:

• Full-time, indefinite contracts (negotiable based on experience and client needs).
• Competitive salary and performance bonuses.
• Fully paid training on the company and the project.
• Career development programs, specialized courses, and language classes.
• Private health insurance.
• Meal allowance.