Night Dispatch Representative

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

We are looking for dynamic individuals with a passion for helping people to join our fast-paced Customer Service team. We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies.

Work Schedule: Monday to Friday 9:00 PM EST - 5:00 AM EST

We´re looking for a Night Dispatcher and in Charger he is responsible for overnight shipment monitoring, customer communication, track and trace activities, exception management, appointment coordination, operational reporting, and proactive problem resolution to ensure efficient transportation operations and exceptional customer service.

Responsabilities:

• Monitor and track active shipments throughout the night, providing real-time visibility and updates.
• Communicate with customers, drivers, and internal teams regarding shipment status, delivery schedules, and service issues.
• Update customer portals, systems, and shipment records with accurate information.
• Coordinate pickup and delivery appointments and ensure customer requirements are met.
• Identify, escalate, and resolve operational exceptions, delays, and service disruptions.
• Handle customer inquiries and complaints, providing timely solutions and follow-up.
• Prepare overnight reports and communicate critical updates to the morning operations team.
• Maintain accurate documentation and foster effective collaboration with customers, carriers, and internal stakeholders.

Requirements

• 2+ years of sales and account management experience in transportation and logistics field is preferred

• Recent college or university degree in Marketing or Business-related field is required

• Previous experience in an analyst role and or in pricing function is an asset

• Ability to understand the business processing requirements using technology and conceptualize creative solutions to implement them

• Experience working B2B sales involving complex deals is an asset

• Strong knowledge and understanding of the sales planning process

• Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills

• Strong negotiation skills with proven closing ability

• Ability to function independently with little or no supervision as well as function in a team environment

Benefits

• Professional growth career
• Competitive pay package
• Performance-based bonus

In Charger Logistics we care about giving equal opportunities to each candidate and employee, we consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.

We invest time and support in you to provide the room to learn, grow and work your way up. An entrepreneurially minded organization where you’ll be given support and room to develop your own strategies. If this sounds like what you’re looking for, then we might be the place for you.

We inform you that the information provided in this application process for our vacancies is confidential and is intended exclusively for the specialized team of Talent and Selection of Charger Logistics. We also confirm that our contact is exclusively through official Charger Logistics channels and is free of charge