NetSEA-SG Telecom Engineering Technician III

Telecommunications Engineering Technician III

Clearance: U.S. Citizen with Secret clearance (minimum)

Location: Bluegrass Station, Lexington, KY (primary); travel to Ft Walton Beach, FL and Crestview, FL may be required

Position Summary:

The Telecommunications Engineering Technician III provides Tier 3 telecommunications support across the SOFSANet enterprise and associated sites. This senior-level role leads the design, analysis, and optimization of telecommunications networks, resolves complex infrastructure issues, and serves as the subject matter expert for enterprise telecommunications systems and equipment.

Key Responsibilities

• Troubleshoot, implement, and provide Tier 3 telecommunications support across SOFSANet
• Lead design and analysis of telecommunication networks
• Create and maintain plans and drawings detailing the layout of routers, circuits, cables, switches, and other telecommunications equipment
• Provide regular maintenance and ensure telecommunication devices function properly
• Interact with contractor and Government staff, communicating complex technical issues clearly
• Provide customer support for technical requests, process data to locate possible issues, and process voicemail and calling card requests
• Configure and optimize telephone systems and services, voicemail, and PBX communication systems
• Design, maintain, and assess current and future telecommunications systems and equipment
• Detect, understand, and resolve complex network problems at the Tier 3 level
• Ensure network connectivity for end users across all enterprise sites
• Follow strict privacy regulations when reviewing telecommunication logs and accounts

Required Qualifications

• At least 6 years of previous experience performing telecommunications engineering and support duties
• In-depth knowledge of LAN/WAN networking, PBX systems, voicemail platforms, and telecommunications circuit design
• Demonstrated ability to resolve complex telecommunications issues at the Tier 3 level
• Experience supporting DoD or enterprise-scale telecommunications environments

Certification Requirements

• DoD 8140 DCWF requirements for Network Operations Specialist (Work Role 441) — Intermediate Qualification Level

Travel

• Minimal; primarily on-site at Lexington, KY

NetSEA Technologies, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.